Terms and Conditions of Sale
This website www.compliancestandardgroup.co.uk is owned and operated by the Compliance Standard Group.
29 Cambray Place
87 Westward Road
T: 01453 758475
If you need to contact us, please use the details above.
VAT Registration no.252196115
Registered in England and Wales under company number 10205358.
2. Make a contract with us
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this in writing via email within 5 days, and there will be no contract between us.
2.3 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will only include any pictured accessories if clearly stated in the specification of the goods.
2.4 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.
2.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.6 This contract is covered by English law.
3. How to place order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. Trade orders can be placed by contacting our trade team by calling 01453 758475 or emailing email@example.com.
3.2 If purchasing a quote, the buyer accepts full responsibility for checking the accuracy of that quote.
3.3 The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.
3.4 Carriage charges will be shown prior to you placing your order.
3.5 You will be required to pay for the goods in full at the time of ordering.
3.6 We use secure payment facilities for online purchases. This includes payments from most card providers.
3.7 Promotional prices only apply during the period stated.
3.8 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.
3.9 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.10 Once your order is complete, we will notify you of the dispatch date.
3.11 Only voucher codes obtained from Compliance Standard Group will be honoured. Any vouchers or codes that are over 6 months old can be considered expired and may not be accepted.
4. Delivery & Carriage Charges
4.1 Goods will be dispatched from our UK warehouse within 1-20 working days and any estimated dispatch date is an estimate, which can change without notice. Dispatch may be delayed in accordance with point 4.13.
4.2 We will aim to deliver goods within 2-3 working days of dispatch. Deliveries may be delayed in accordance with point 4.13.
4.3 Your order may arrive in more than one delivery.
4.4 We can deliver our products anywhere in mainland Great Britain and Republic of Ireland. Delivery to other locations is judged on a case-by-case basis. We are able to deliver to a mainland courier company on your behalf for onward shipping.
4.5 We will deliver the goods to the premises you specify on your order. Single items will fit through a letter box. If you have ordered multiple items, you must be at home or work to accept delivery of your order, which is between 7:30am and 6:00pm Monday-Friday.
4.6 At our discretion, free delivery may be available on single orders where the goods cost reaches or exceeds a pre-agreed limit. We reserve the right to withdraw or amend any offer of free delivery at any time.
4.7 Disposal of packing materials is your responsibility.
4.8 If there is no one to accept the order on the scheduled delivery date the goods may be returned to us and we reserve the right to charge you an additional re-delivery charge.
4.9 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This may delay your delivery.
4.10 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within two working days of delivery of the items.
4.11 If the goods are lost or damaged please report this to us within two working days from the delivery day.
4.12 Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods.
4.13 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods.
4.14 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
5. Cancellation and returns
5.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, or the following goods which are exempt from the right to cancel. Any items which have been custom made, such as products featuring custom designs or made to order, colours/styles outside of the options listed on our website, or any product which you have asked us to provide on a bespoke basis. For Trade and Business customers, please see section 8. R-Shield: Due to the nature of this product, we cannot accept return of opened/used items. Face Masks: Please note we are unable to accept refunds or returns on infection control products such as face masks.
5.2 You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please e-mail firstname.lastname@example.org.
We are unable to accept cancellations by phone. Please refer to point 5.1 for items exempt from this term.
5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
5.4 If you cancel, you must return the unopened and unused goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
5.5 You may properly examine the goods for 14 days, however you may not return any goods that have been used unless you can provide evidence that they are faulty. For exempt goods please see point 5.1.
5.6 If you fail to return the goods within 14 days of the cancellation date, we reserve the right to withdraw from order cancellation and refund. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
5.7 We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract. Please see point 5.1 for exemptions.
5.8 We reserve the right not to replace any item that has been used or packaging has been opened, as we will deem this acceptance of the goods.
5.9 We will not be held liable for claims made against product performance or effectiveness. This includes improper use of the product by the buyer or effectiveness of the product whilst in use.
5.10 We are not liable for any loss or earnings, particulate exposure or resulting health issues due to late, incorrect or lost deliveries.
5.11 We reserve the right to refuse replacements on any damaged items reported to us outside of two working days. Please refer to points: 4.10 and 4.11.This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.
6. Faulty Goods / Guarantee
6.1 If there is a problem with the goods, please notify us by email providing details of the problem. In addition, you must provide us with a digital photograph of the problem. We will deal with the matter in accordance with your legal rights. Please see points 4.10 and 4.11 for time restrictions.
6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until either an indicative digital image is supplied by the customer, or the original goods have been received at our warehouse and checked. The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
6.5 We are unable to guarantee and exact colour match due to the nature of the product.
6.6 Where recommended by us in writing, products should be cleaned in accordance with our care and maintenance instructions, failure to do so may void any warranty.
6.7 If an item is no longer available we will offer an alternative. However, our liability will be to replace faulty goods only and we are unable to guarantee an exact match. In this instance, you will have the option of a refund on the items under the claim.
6.8 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
6.9 The liability of the Seller is governed by relevant applicable law as amended. If not stated otherwise, the Seller provides quality warranty for the goods until an expiration date displayed on the packaging.
6.10 The Buyer must duly inspect the delivered goods and inform the Seller without undue delay about any discovered defects. A later claim about the kind, number or damage to the goods during shipping will not possibly be taken into consideration. The Buyer also confirms with his/her signature that the goods were delivered in good order.
If the goods are damaged, the Buyer can refuse to accept the delivery.
6.11 If the goods do not correspond to the goods under the Agreement after the Buyer has accepted the delivery of such goods, the Buyer has the right to the following: the Buyer must without undue delay and free of charge return the goods to the conditions stated in a purchase agreement and that must be made by delivering new goods; if such steps are not possible, the Buyer may require a fair discount on the purchase price.
6.12 If the Buyer is a consumer, his/her rights from defective performance are pursuant to the applicable legal rights and provisions, and his/her rights are as follows: if defective performance constitutes material breach of the Agreement, the Buyer – consumer has the right a) to request new defect-free goods or missing goods, b) to a repair of the goods, c) to a fair discount on the purchase price, d) to withdraw from the Agreement. The Buyer – consumer informs the Seller which one of the aforementioned rights s/he wishes to exercise at the time of informing the Seller about the defect or without undue delay after informing him about the defects. If the Buyer does not choose his/her right to exercise within the specified time, his/her rights are as in the case of non-material breach of the Agreement. In case of non-material breach, the Buyer has the right to require a repair of the defect or to a fair discount on the purchase price. Other legal claims of the Buyer – consumer in the case of defective performance are governed by applicable English law.
6.13 Notwithstanding legal exceptions, the Buyer cannot withdraw from the Agreement or request delivery of new goods if he cannot return the goods in the same condition in which the goods were delivered.
6.14 The Seller reserves the right to withdraw from the Agreement with such a Buyer whose warranty claims are not adequate or whose purchase activity shows speculative nature.
6.15 Whilst our products are independently tested and certificated, we cannot reasonably accept liability for the effectiveness of our products when in use and cannot guarantee that their use will prevent exposure to any given particulate matter. Once purchased, the Buyer accepts all liability for the proper use and effectiveness of our products.
6.16 A claim form is available upon request to email@example.com.
7.1 The products sold on this website have been designed to comply with all relevant UK and EU legislation. We cannot warrant or represent that they comply with any legal requirement outside of these regions.
7.2 We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not use any goods until you have received them and inspected them.
8. Trade or Business Customers
The following conditions apply to orders placed by Trade or Business Customers.
8.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director of our company. We reserve the right to make cancellation and/or re-stocking charges.
8.2 Claims for missing or damaged items must be made in writing within 2 working days of delivery.
8.3 If purchasing a quote, the buyer accepts full responsibility for checking the accuracy of that quote.
8.4 The buyer assumes responsibility for the goods being suitable for the purpose for which they are purchased.
Compliance Standard Group trading as My Safe Clinic – Terms and Conditions
- These Terms and Conditions shall apply to the provision of Services by Compliance Standard Group trading as My Safe Clinic (MSC) to the Client.
- In the event of conflict between these Terms and Conditions and any other terms and conditions (of the Client or otherwise), the former shall prevail unless expressly otherwise agreed by MSC in writing.
- Definitions and Interpretation
- In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
means the Proposal made by My Safe Clinic and accepted by the Client to which these Terms and Conditions apply;
means, any day (other than Saturday and Sunday) on which ordinary banks are open for [their full range of normal] business in London;
means the commencement date for the Services as set out in the Proposal;
means all business, technical, financial or other information of a Party to the Agreement;
Means the entity identified as the Client in the Proposal;
“Data Protection Legislation”
means 1) unless and until EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) is no longer directly applicable in the UK, the GDPR and any national implementing laws, regulations, and secondary legislation (as amended from time to time), in the UK and subsequently 2) any legislation which succeeds the GDPR;
Compliance Standard Group Limited trading as My Safe Clinic a company registered in England and Wales under number 10205358 whose registered office is at Harley House, 29 Cambray Place, Cheltenham Gloucestershire GL50 1JN;
Means the person identified in the Proposal as the primary provider of the Services on behalf of the Consultancy;
Means any and all sums payable by the Client to MSC arising out of the performance of MSC obligations under these Terms and Conditions;
Means the proposal with a validity period of 30 days and which sets out the Services to be performed by the MS, together with its price and Commencement Date;
Means the MSC services set out more particularly in the Proposal.
Means the proposal with a validity period of 30 days and which sets out the Services to be performed by MSC together with its price and Commencement Date;
means MSC services set out more particularly in the Proposal.
- Consultant’s Obligations
3.1 With effect from the Commencement Date until any termination under Clause 8 MSC shall, in consideration of the Fees being paid in accordance with the terms of payment, provide the Services expressly identified in the Proposal, or otherwise agreed under these Terms and Conditions.
3.2 MSC will use reasonable care and skill to perform the Services identified in the Proposal or otherwise agreed under these Terms and Conditions.
3.3 MSC shall use all reasonable endeavours to complete its obligations under the Proposal. MSC offer guidance and support, there is no guarantee of a pass resulting in accreditation. The Parties agree that time will not be of the essence in the performance of these obligations. MSC relies on the cooperation of the Client in being able to provide the Services. MSC shall not be liable for any deficiencies or inaccuracies in the Services arising from failure by the Client to cooperate with MSC.
3.4 The Individual being the primary Consultant contact for the Client. MSC has the unfettered authority to change the Individual if necessary or to delegate any obligations to other employees or sub-contractors of the service but shall, where possible, give reasonable advance notice to the Client of its intention to do so.
- Client’s Obligations
4.1 The Client shall:
4.1.1 Make freely available to MSC access to the Client’s premises, equipment, staff, IT and email systems and documentation for the purposes of the Services;
4.1.2 provide adequate working space and facilities for MSC ’s staff; and
4.1.3 co-operate with them in all respects to allow the prosecution of the Services.
4.2 The Client shall allow MSC the use and interrogate any computer systems necessary to enable it to provide the Services.
4.3 The Client shall take all reasonable precautions to ensure the safety and health of MSC ’s personnel while such personnel are at the Client’s premises.
5.1 The Client agrees to pay the Fees in accordance with Clause 6 and the Proposal.
5.2 MSC shall be entitled to recover from the Client its reasonable incidental expenses for materials used and for third party goods and services supplied in connection with the provision of the Services.
5.3 The Client shall pay MSC for any:
5.3.1 additional services provided by MSC that are not specified in the Proposal
5.3.2 additional work required to complete the Services which was not anticipated at the time of the Proposal; in accordance with MSC ‘s hourly rate in effect at the time of the performance or such other rate as may be agreed. Any such charge for additional services shall be invoiced separately from any Fees due under the Proposal.
5.4 All sums payable by either Party pursuant to these Terms and Conditions are exclusive of any value added or other tax or other taxes on profit, for which that Party shall be additionally liable.
5.5 The Client acknowledges that the nature of the Services may be critical of the business or practices of the Client. The Client recognises that any feedback or report arising from the Services will contain an honest, frank and objective assessment of the material parts of the Client’s business. No part of the Fees is contingent or conditional upon the positivity or otherwise of the feedback or report.
6.1 All payments required to be made pursuant to these Terms and Conditions by either Party shall be made, within 10 days of the date of the relevant invoice, without any set-off, withholding or deduction except such amount (if any) of tax as that party is required to deduct or withhold by law.
6.2 The time of payment shall be of the essence of these terms and conditions. If the Client fails to make any payment on the due date in respect of any sum due under these Terms and Conditions, then MSC shall have the right to charge the Client interest on any sum outstanding at the rate of 8% above the base rate of Bank of England from the due date for payment until the date on which the payment is received.
6.3 MSC is entitled to recover on an indemnity basis all expenses including legal and collection agent charges incurred in obtaining payment of Fees or expenses from the Client where the Client fails to pay in accordance with clause 6.1
- Variation and Amendments
7.1 If the Client wishes to vary any details of the Proposal, it must notify MSC in writing as soon as is reasonably possible. MSC shall use all reasonable endeavours to make any required changes and any additional costs thereby incurred shall be separately invoiced to the Client.
7.2 If, due to circumstances beyond MSC ’s control, it has to make any change in the arrangements relating to the provision of the Services it shall notify the Client forthwith. MSC shall endeavour to keep such changes to a minimum and shall seek to offer the Client arrangements as close to the original arrangements as is reasonably possible in the circumstances.
8.1 MSC may terminate the Agreement forthwith if:
8.1.1 the Client is in breach of any of its obligations hereunder;
8.1.2 the Client has entered into liquidation (other than for the purposes of a bona fide amalgamation or reconstruction) whether compulsory or voluntarily or compounds with its creditors generally or has an administrator, administrative receiver or receiver appointed over all or a substantial part of its undertaking or assets;
8.1.3 the Client has become bankrupt or shall be deemed unable to pay its debts by virtue of Section 123 of the Insolvency Act 1986;
8.1.4 the Client ceases or threatens to cease to continue business; or
8.1.5 MSC is delayed in performing or fails to perform any of MSC ‘s obligations due to any cause beyond MSC ‘s reasonable control in circumstances where, having proper regard to the nature and extent of the actual or likely future disruption to the Services due to that cause, it considers that it cannot effectively provide, or any longer provide, the Services.
8.2 In the event of termination under clause 8.1 MSC shall retain any sums already paid to it by the Client without prejudice to any other rights that either party may have whether at law or otherwise.
8.3 Save where clause 8.1 applies, the agreement will continue until the provision of the Services is complete as set out in the Proposal or any subsequent date mutually agreed between the parties in writing is reached.
8.4 In the event of termination the client will be responsible for retrieving any documents or data held on MSC Management System prior to the system being switched off.
9.1 The Client shall indemnify MSC against all damages, costs, claims and expenses suffered by MSC arising from loss or damage to any equipment (including that of third parties) caused by the Client, or its agents or employees.
9.2 In no event will MSC be liable by reason of any breach by it of any of these Terms and Conditions or breach by it of any implied warranty, condition or other term of the Agreement, or any negligent or innocent misrepresentation, or any negligence or other duty at common law, for any:
- 4.1 loss of or damage to data;
- 4.2 loss of use of data;
- 4.3 loss of use of any hardware or software;
- 4.4 interruption to business;
- 4.5 loss of income or revenue;
- 4.6 loss of profit, contracts, business, business opportunity, or goodwill;
- 4.7 loss of anticipated savings; or
- 4.8 any indirect, special or consequential loss, damage, costs, expenses or other claims, whether or not the same were reasonably foreseeable or actually foreseen arising from any act or omission of MSC in connection with the performance of its obligations under the Agreement.
9.3 Except as provided above in the case of personal injury, death and damage to tangible property, and below as to fraud or fraudulent misrepresentation, MSC ‘s maximum liability to the Client under the Agreement or otherwise for any cause whatsoever (whether in the form of the additional cost of remedial services or otherwise) will be limited to a sum equivalent to the price paid up until the point of claim to MSC for the Services that are the subject of the Client’s claim, plus damages limited to 25% of the same amount for any additional costs directly, reasonably and necessarily incurred by the Client in obtaining alternative products and/or services
9.4 The Parties acknowledge and agree that the limitations contained in this Clause 9 are reasonable in the light of all the circumstances.
9.5 These limitations shall apply cumulatively, and shall apply regardless of the form of action, whether under statute, in contract or tort, including negligence, or any other form of action.
9.6 Nothing in these Terms and Conditions is intended to or will exclude or limit MSC ‘s liability for death or personal injury caused by MSC ‘s negligence, or for fraud or fraudulent misrepresentation by MSC .
9.7 For the purposes of this clause, MSC includes its employees, sub-contractors and suppliers.
9.8 The employees, sub-contractors and suppliers of MSC shall all have the benefit of the limits and exclusions of liability set out above in terms of the Contracts (Rights of Third Parties) Act 1999.
10.1 During the term of the Agreement the following obligations shall apply to the Party disclosing Confidential Information (‘the Disclosing Party’) to the other Party (‘the Receiving Party’).
10.2 Subject to sub-Clause 10.3, the Receiving Party:
10.2.1 may not use any Confidential Information of the Disclosing Party for any purpose other than the performance of its obligations under the Agreement;
10.2.3 may not disclose any Confidential Information of the Disclosing Party to any person except with the prior written consent of the Disclosing Party; and
10.2.3 shall make every effort to prevent the use or disclosure of the Confidential Information of the Disclosing Party.
10.3 The obligations of confidence referred to in the provisions of this Clause shall not apply to any Confidential Information of the Disclosing Party that:
10.3.1 is in the possession of and is at the free disposal of the Receiving Party or is published or is otherwise in the public domain before its receipt by the Receiving Party;
10.3.2 is or becomes publicly available on a non-confidential basis through no fault of the Receiving Party;
10.3.3 is required to be disclosed by any applicable law or regulation;
10.3.4 is received in good faith by the Receiving Party from a third party who, on reasonable enquiry by the Receiving Party claims to have no obligations of confidence to the Disclosing Party in respect of it and who imposes no obligations of confidence upon the Receiving Party.
10.4 Without prejudice to any other rights or remedies the Disclosing Party may have, the Receiving Party acknowledges and agrees that in the event of breach of this clause the Disclosing Party shall, without proof of special damage, be entitled to an injunction or other equitable remedy for any threatened or actual breach of the provisions of this clause in addition to any damages or other remedies to which it may be entitled.
10.5 The obligations of the Parties under the provisions of this clause shall survive the expiry or the termination of the Agreement for whatever reason.
- Data Protection
11.1 All personal information that MSC may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and the Client’s rights under the GDPR.
11.2 For complete details of MSC ’s collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of the Client’s rights and how to exercise them, and personal data sharing (where applicable), please refer to MSC ’s Privacy Notice.
- Sub-Contracting and Assignment
12.1 MSC may sub-contract to third parties all or any part of the Services to be carried out under the Agreement.
12.2 The Client shall not assign to a third party any or all of its rights or obligations under the Agreement without the prior written consent of MSC.
- Force Majeure
Neither Party to the Agreement shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that Party. Such causes include, but are not limited to power failure, Internet Service Consultant failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the Party in question.
14.1 No waiver by MSC of any breach of these Terms and Conditions by the Client shall be considered as a waiver of any subsequent breach of the same or any other provision. A waiver of any term, provision or condition of these Terms and Conditions shall be effective only if given in writing and signed by the waiving party and then only in the instance and for the purpose for which any waiver is given.
14.2 No failure or delay on the part of any Party in exercising any right, power or privilege under these Terms and Conditions shall operate as a waiver of, nor shall any single or partial exercise of any such right, power or privilege preclude any other or further exercise of or the exercise of any other right, power or privilege.
If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected thereby.
16.1 All notices under these Terms and Conditions shall be in writing and be deemed duly given if signed by, or on behalf of, a duly authorised officer of the Party giving the notice.
16.2 Notices shall be deemed to have been duly given:
16.2.1 when delivered, if delivered by courier or other messenger (including recorded delivery mail) during normal business hours of the recipient; or
16.2.2 when sent, if transmitted by e-mail and a successful transmission report or return receipt is generated; or
16.2.3 on the fifth business day following mailing, if mailed by national ordinary mail, postage prepaid; in each case addressed to the most current address or e-mail address notified to the other Party.
16.3 Service of any document for the purposes of any legal proceedings concerning or arising out of the Agreement shall be effected by either Party by causing such document to be delivered to the other Party at its registered or principal office, or to such other address as may be notified to one Party by the other Party in writing from time to time.
- Law and Jurisdiction
17.1 The Agreement shall be governed by the laws of England and Wales.
17.2 Any dispute between the Parties relating to the Agreement shall fall within the exclusive jurisdiction of the courts of England and Wales.