Terms and Conditions of Sale
This website www.compliancestandardgroup.co.uk is owned and operated by the Compliance Standard Group.
29 Cambray Place
87 Westward Road
T: 01453 758475
If you need to contact us, please use the details above.
VAT Registration no.252196115
Registered in England and Wales under company number 10205358.
2. Make a contract with us
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this in writing via email within 5 days, and there will be no contract between us.
2.3 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will only include any pictured accessories if clearly stated in the specification of the goods.
2.4 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.
2.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.6 This contract is covered by English law.
3. How to place order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. Trade orders can be placed by contacting our trade team by calling 01453 758475 or emailing email@example.com.
3.2 If purchasing a quote, the buyer accepts full responsibility for checking the accuracy of that quote.
3.3 The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.
3.4 Carriage charges will be shown prior to you placing your order.
3.5 You will be required to pay for the goods in full at the time of ordering.
3.6 We use secure payment facilities for online purchases. This includes payments from most card providers.
3.7 Promotional prices only apply during the period stated.
3.8 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.
3.9 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.10 Once your order is complete, we will notify you of the dispatch date.
3.11 Only voucher codes obtained from Compliance Standard Group will be honoured. Any vouchers or codes that are over 6 months old can be considered expired and may not be accepted.
4. Delivery & Carriage Charges
4.1 Goods will be dispatched from our UK warehouse within 1-20 working days and any estimated dispatch date is an estimate, which can change without notice. Dispatch may be delayed in accordance with point 4.13.
4.2 We will aim to deliver goods within 2-3 working days of dispatch. Deliveries may be delayed in accordance with point 4.13.
4.3 Your order may arrive in more than one delivery.
4.4 We can deliver our products anywhere in mainland Great Britain and Republic of Ireland. Delivery to other locations is judged on a case-by-case basis. We are able to deliver to a mainland courier company on your behalf for onward shipping.
4.5 We will deliver the goods to the premises you specify on your order. Single items will fit through a letter box. If you have ordered multiple items, you must be at home or work to accept delivery of your order, which is between 7:30am and 6:00pm Monday-Friday.
4.6 At our discretion, free delivery may be available on single orders where the goods cost reaches or exceeds a pre-agreed limit. We reserve the right to withdraw or amend any offer of free delivery at any time.
4.7 Disposal of packing materials is your responsibility.
4.8 If there is no one to accept the order on the scheduled delivery date the goods may be returned to us and we reserve the right to charge you an additional re-delivery charge.
4.9 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This may delay your delivery.
4.10 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within two working days of delivery of the items.
4.11 If the goods are lost or damaged please report this to us within two working days from the delivery day.
4.12 Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods.
4.13 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods.
4.14 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
5. Cancellation and returns
5.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, or the following goods which are exempt from the right to cancel. Any items which have been custom made, such as products featuring custom designs or made to order, colours/styles outside of the options listed on our website, or any product which you have asked us to provide on a bespoke basis. For Trade and Business customers, please see section 8. R-Shield: Due to the nature of this product, we cannot accept return of opened/used items. Face Masks: Please note we are unable to accept refunds or returns on infection control products such as face masks.
5.2 You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please e-mail firstname.lastname@example.org.
We are unable to accept cancellations by phone. Please refer to point 5.1 for items exempt from this term.
5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
5.4 If you cancel, you must return the unopened and unused goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
5.5 You may properly examine the goods for 14 days, however you may not return any goods that have been used unless you can provide evidence that they are faulty. For exempt goods please see point 5.1.
5.6 If you fail to return the goods within 14 days of the cancellation date, we reserve the right to withdraw from order cancellation and refund. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
5.7 We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract. Please see point 5.1 for exemptions.
5.8 We reserve the right not to replace any item that has been used or packaging has been opened, as we will deem this acceptance of the goods.
5.9 We will not be held liable for claims made against product performance or effectiveness. This includes improper use of the product by the buyer or effectiveness of the product whilst in use.
5.10 We are not liable for any loss or earnings, particulate exposure or resulting health issues due to late, incorrect or lost deliveries.
5.11 We reserve the right to refuse replacements on any damaged items reported to us outside of two working days. Please refer to points: 4.10 and 4.11.This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.
6. Faulty Goods / Guarantee
6.1 If there is a problem with the goods, please notify us by email providing details of the problem. In addition, you must provide us with a digital photograph of the problem. We will deal with the matter in accordance with your legal rights. Please see points 4.10 and 4.11 for time restrictions.
6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until either an indicative digital image is supplied by the customer, or the original goods have been received at our warehouse and checked. The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
6.5 We are unable to guarantee and exact colour match due to the nature of the product.
6.6 Where recommended by us in writing, products should be cleaned in accordance with our care and maintenance instructions, failure to do so may void any warranty.
6.7 If an item is no longer available we will offer an alternative. However, our liability will be to replace faulty goods only and we are unable to guarantee an exact match. In this instance, you will have the option of a refund on the items under the claim.
6.8 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
6.9 The liability of the Seller is governed by relevant applicable law as amended. If not stated otherwise, the Seller provides quality warranty for the goods until an expiration date displayed on the packaging.
6.10 The Buyer must duly inspect the delivered goods and inform the Seller without undue delay about any discovered defects. A later claim about the kind, number or damage to the goods during shipping will not possibly be taken into consideration. The Buyer also confirms with his/her signature that the goods were delivered in good order.
If the goods are damaged, the Buyer can refuse to accept the delivery.
6.11 If the goods do not correspond to the goods under the Agreement after the Buyer has accepted the delivery of such goods, the Buyer has the right to the following: the Buyer must without undue delay and free of charge return the goods to the conditions stated in a purchase agreement and that must be made by delivering new goods; if such steps are not possible, the Buyer may require a fair discount on the purchase price.
6.12 If the Buyer is a consumer, his/her rights from defective performance are pursuant to the applicable legal rights and provisions, and his/her rights are as follows: if defective performance constitutes material breach of the Agreement, the Buyer – consumer has the right a) to request new defect-free goods or missing goods, b) to a repair of the goods, c) to a fair discount on the purchase price, d) to withdraw from the Agreement. The Buyer – consumer informs the Seller which one of the aforementioned rights s/he wishes to exercise at the time of informing the Seller about the defect or without undue delay after informing him about the defects. If the Buyer does not choose his/her right to exercise within the specified time, his/her rights are as in the case of non-material breach of the Agreement. In case of non-material breach, the Buyer has the right to require a repair of the defect or to a fair discount on the purchase price. Other legal claims of the Buyer – consumer in the case of defective performance are governed by applicable English law.
6.13 Notwithstanding legal exceptions, the Buyer cannot withdraw from the Agreement or request delivery of new goods if he cannot return the goods in the same condition in which the goods were delivered.
6.14 The Seller reserves the right to withdraw from the Agreement with such a Buyer whose warranty claims are not adequate or whose purchase activity shows speculative nature.
6.15 Whilst our products are independently tested and certificated, we cannot reasonably accept liability for the effectiveness of our products when in use and cannot guarantee that their use will prevent exposure to any given particulate matter. Once purchased, the Buyer accepts all liability for the proper use and effectiveness of our products.
6.16 A claim form is available upon request to email@example.com.
7.1 The products sold on this website have been designed to comply with all relevant UK and EU legislation. We cannot warrant or represent that they comply with any legal requirement outside of these regions.
7.2 We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not use any goods until you have received them and inspected them.
8. Trade or Business Customers
The following conditions apply to orders placed by Trade or Business Customers.
8.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director of our company. We reserve the right to make cancellation and/or re-stocking charges.
8.2 Claims for missing or damaged items must be made in writing within 2 working days of delivery.
8.3 If purchasing a quote, the buyer accepts full responsibility for checking the accuracy of that quote.
8.4 The buyer assumes responsibility for the goods being suitable for the purpose for which they are purchased.